SHIPPING AND DELIVERY

The delivery address for the item(s) purchased shall follow a per transaction basis. You need to provide the corresponding correct and complete address where the item(s) should be delivered. Delivery within Metro Manila shall take three (3) to five (5) business days. Provincial area deliveries will have a duration of seven (7) to ten (10) business days.

The website receives orders 24/7 but our warehouse pick up has a cut off of period of 11:00AM from Mondays through Fridays only. All orders placed before the cut off time will be processed and picked up from our warehouse on the same day.

For orders placed beyond the cut off time (11:00AM, Mondays to Fridays), processing and warehouse pick up will be on the next business day.

Orders placed on Holidays, Fridays, Saturdays, and Sundays will be processed and picked up from our warehouse the following business day (e.g. Monday).

Delivery within Metro Manila shall take three (3) to five (5) business days. Provincial area deliveries will have a duration of seven (7) to ten (10) business days. Period shall commence from the day of pick-up from our warehouse.

Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we, and our third party partners assisting us to provide you the best online shopping experience, may follow national, seasonal, and declared holidays; these no-operation days may also affect the duration of your package’s shipping. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).

We offer FREE shipping for orders amounting to PHP 500.00 and above.

The following table shall contain the shipping charges for orders below PHP 500.00:

Area Delivery/Shipping Fee
Metro Manila PHP 50.00
Provincial PHP 80.00

If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Shipping Information page. Please note that in all circumstances, the recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for.

Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our third party freight forwarder’s Office. Orders shall remain open for pick up for seven (7) days. Within this period, the customer may also opt to have the order redelivered. The attempt to redeliver entails another shipping fee which will be shouldered by the customer (PHP 100.00 for Metro Manila and PHP 200.00 for Provincial Areas, Shipping charges may change without prior notice).

TRACKING YOU ORDER

A tracking number shall be designated to each processed purchase and shall be included in the Shipping and Delivery Status Confirmation email. You may use this in order to check the whereabouts of your purchase through our Order Tracker page.

If your order does not arrive within the indicated time frame, you may contact our customer service at customersupport@benchtm.com to inquire about its status.